- Table of Contents -

Time Management Adaptive Leadership Development Curriculum Become a Smarter and Greater Leader Area9 Lyceum Chart Learning Solutions copy

Time Management

  • Effectiveness: Know the difference between effective and efficient, apply the three stages of managing time, write result-driven mission statements, set SMART goals, prioritize tasks, and manage multiple "A" priorities
  • Efficiency: Utilize six criteria for increased efficiency, apply guidelines for streamlining paperwork, and eliminate the 10 biggest time wasters in business
  • Scheduling Smarts: Implement guidelines for scheduling SMART goals and activities to maximize your effectiveness and efficiency, schedule recurring activities, record and track progress using your natural energy cycles
  • Finding Hidden Time: Apply shortcuts to save time, know how to make the most of downtime, make a game out of saving time, create chunks of time, and use the power of leverage to reduce effort
  • Maximizing Productivity: Know how to avoid procrastination, apply guidelines for delegation, get more done in less time, implement tips on balancing home and career

 

Change Management Adaptive Leadership Development Curriculum Become a Smarter and Greater Leader Area9 Lyceum Chart Learning Solutions copy

Change Management

  • Understanding Change: Understand the difference between leading and managing change, the difference between change and transition, know the hierarchical roles and responses to change, and apply general guidelines for effective change transitions
  • Initiating and Leading Change: Know the primary role of leaders, implement six targets for change, apply steps for sponsoring change, and understand five criteria for achieving worthwhile results
  • Four Stages of Change Transitions: Apply a model for leading and managing the four stages of change transitions and the tasks associated with each stage
  • Communicating Through Change Transitions: Understand the dynamics of human nature and change, set a climate for cooperation, know the four ways people leave their comfort zones, and apply tasks for communicating in each of the change transition stages
  • Leading Non-Stop Change: Implement strategies for leading non-stop simultaneous change, understand how to anticipate and plan for obstacles, and build trust

 

Project Management Adaptive Leadership Development Curriculum Become a Smarter and Greater Leader Area9 Lyceum Chart Learning Solutions copy

Project Management

  • Introduction to Project Management: Know key definitions used in project management, apply universal project success criteria, understand suggestions for successful project delivery, apply the four phases of project management, and understand responsibilities and attributes of effective project managers
  • Project Definition: Know important project management terminology, write a project definition, choose the core project team, and set the project rules
  • Project Planning: Understand the three components of a project plan, create a work breakdown structure, define “work packages,” sequence work into a network diagram, understand common diagramming techniques, and apply three methods for estimating budgets
  • Project Implementation: Know the PM’s responsibilities, conduct a successful launch, apply 10 tips for leading project success, know to control work progress, monitor performance in four ways, negotiate for resources, and apply five strategies for resolving conflict
  • Project Closure: Understand the importance of project closure, apply nine steps for successfully closing a project, understand the contents of a final evaluation report, apply tips for project assessment, write team member reviews, and organize the written report

 

COACHING AND MENTORING Adaptive Leadership Development Curriculum Become a Smarter and Greater Leader Area9 Lyceum Chart Learning Solutions copy

Coaching and Mentoring

  • Getting and Giving Help: Know the challenges to getting the right help, apply guidelines for help, implement four techniques for getting effective help, and recognize gender differences help needs
  • Mentoring Peers: Understand the benefits and challenges of formal and informal mentoring, self-evaluate your mentoring readiness, utilize characteristics of effective peer mentors, implement eight types of peer mentoring moments, avoid three mentoring behaviors, and implement steps for formal peer mentoring
  • Coaching Peers: Know the benefits of peer coaching, apply the behaviors of effective peer coaches, implement four partnering roles of peer coaches, and apply the GROW question model for sequencing a coaching session
  • Self-Coaching: Apply the four stages of self-coaching, understand the role of self-control in personal motivation, resolve balanced dilemmas, and implement 20 techniques for self-control
  • Giving and Receiving Feedback: Understand the difference between feedback and feed-forward, apply criteria for ineffective and effective feedback, deliver two types of effective feedback, and effectively receive feedback

 

EMPLOYEE RETENTION Adaptive Leadership Development Curriculum Become a Smarter and Greater Leader Area9 Lyceum Chart Learning Solutions copy-1

Expertise/Employee Retention

  • Depth and Breadth of Knowledge: Self-examine your knowledge base, identify opportunities for development in depth of knowledge “categories,” and flag opportunities for expanding your breath of knowledge
  • Confidence in any Situation: Examine Strength’s Theory, know five characteristics of a strength, build strengths’ confidence for any situation in four ways, and apply strategies for managing weaknesses
  • Leadership Credibility: Know why credibility is the core of effective leadership, understand how credibility is earned and maintained, and know what to do when your credibility as a leader is challenged or diminished
  • Hiring the Right Talent: Understand the costs of poor hiring practices, utilize a hiring checklist, know the elements of an effective job description, know six essential legal requirements, ask six self-questions before making an offer, apply guidelines for running the interview, and evaluate a job applicant’s suitability and eligibility
  • Retaining the Right Talent: Apply a five-part system to R.E.T.A.I.N employees, understand the bottom line for employee retention, and implement the single greatest motivator for workplace performance

career development Adaptive Leadership Development Curriculum Become a Smarter and Greater Leader Area9 Lyceum Chart Learning Solutions copy

Career Development

  • Overcoming Workplace Barriers: Know how to overcome internal and external barriers to achievement, apply tactics for dealing with soft and hardball office politics or games, and create positive game plans for career success
  • Effective Assertiveness Skills: Understand the role of assertiveness in career success, recognize the pitfalls of aggressive or passive communication, and implement appropriate assertive language and behaviors to create win-win outcomes
  • Productive Meetings in Half the Time: Apply the four reasons for holding a meeting, run productive meetings, become an effective meeting participant, and implement time-saving tips for getting results in half the time
  • Conflict Management: Know the root cause of all conflict, apply five conflict management strategies, understand potential negative outcomes of each strategy, implement steps to manage or resolve conflict, and apply effective steps for conducting difficult conversations
  • Moving Up the Ladder: Apply on-going strategies for promotability, understand the four phases of a career path, navigate possible career detours, apply eight types of promotional power, and package your skills for promotion

PROBLEM-SOLVING Adaptive Leadership Development Curriculum Become a Smarter and Greater Leader Area9 Lyceum Chart Learning Solutions copy

Problem-Solving

  • Early Problem Recognition: Know the definition of a problem and problem-solving, understand the 80-20 Iceberg Rule, recognize early symptoms of common problems, conduct gap analysis, apply four techniques for problem recognition data collection, implement three steps for initiating a formal problem recognition process, and apply steps for moving forward
  • Four Stages of Creative Problem-Solving: Know effective problem SOLVER behaviors and attitudes, apply the four stages of a systematic problem-solving process, and implement 10 creative problem-solving techniques
  • Defining and Analyzing Problems Accurately: Understand the importance of accurate problem-solving, accurately define a problem in nine ways, and analyze and identify root causes
  • Confident Decision-Making: Make better decisions more quickly, apply the four stages of decision-making, implement and monitor an action plan, discover your decision-making style, and implement logical and intuitive decision-making techniques
  • Crisis Resolution: Understand the difference between a crisis and a problem, know the main causes of crisis, identify characteristics of organizational crisis, apply six steps to crisis resolution, and use crisis modeling to increase crisis efficiency

EMOTIONAL INTELLIGENCE Adaptive Leadership Development Curriculum Become a Smarter and Greater Leader Area9 Lyceum Chart Learning Solutions copy

Emotional Intelligence

  • Defining and understanding Emotional Intelligence: Understand what Emotional Intelligence is and is not, the four steps to understanding Emotional Intelligence and the importance on your career success
  • The Emotional Intelligence Framework: Gain insights to the four Emotional Intelligence competencies and leadership skills developed through EI. Understand the two axis of the Emotional Intelligence framework
  • Managing Emotions and Mindset: Understand how thoughts and emotions work together and how we manage our emotions by managing the thoughts that trigger the emotions
  • Practical Steps to Develop Emotional Intelligence: Understand the three steps that are important practices and tools we can use to develop our EI further and how to develop healthy practices and habits
  • Techniques to Build Emotional Intelligence Skills: Empathy is a crucial inter-personal skill for the Emotional Intelligent leader. Practice empathetic listening to develop your empathy and understand the two sets of questions that we can use to develop our empathetic listening skills.

INFLUENCE Adaptive Leadership Development Curriculum Become a Smarter and Greater Leader Area9 Lyceum Chart Learning Solutions copy

Influence

  • Appropriate Use of Power: Explain seven types of leadership power and when to use each
  • Six Influence Techniques: Identify five levels of earned leadership and implement six influence techniques
  • Getting Other to Follow Your Lead: Immediately increase likeability, charisma, create great first impressions, and inspire others to immediate action
  • Win-Win Negotiations: Identify opportunities for negotiation, know the qualities of win-win negotiations, apply seven steps in the negotiation process, and implement five basic strategies
  • Credibility - Maximizing Your Core Influence: Explain why credibility is the core of influence and its two dimensions, apply seven ways to build credibility to increase your influence, implement three steps to restore damaged credibility

ETHICS Adaptive Leadership Development Curriculum Become a Smarter and Greater Leader Area9 Lyceum Chart Learning Solutions copy

Ethics

  • Introduction to Ethics: Know the definition, focus, and importance of ethics in business, understand the origins of ethical values and conduct, identify the complexities of ethical dilemmas, comprehend five ethical philosophies used to justify behaviors, and know the three top causes of unethical business behaviors
  • Employee Ethical Responsibilities: Know three employee rights, apply lessons from an “Ethics Hall of Shame,” understand your ethical “circle of influence,” and identify 14 employee ethical responsibilities
  • Ethical Dilemma Decision-Making: Know three philosophical approaches for resolving ethical dilemmas, and apply seven steps to ethical dilemma decision-making
  • Ethical Problem-Solving: Understand four common ethical business problems, implement four stages to ethical problem solving, and know the steps for whistle-blowing
  • Leading Ethical Conduct: Know the three most pervasive ethical business misconducts, identify six common excuses for unethical behavior, understand the components of ethical conduct, apply 11 guidelines for leading ethical conduct, and implement the Three R’s for leading ethically

CRITICAL THINKING Adaptive Leadership Development Curriculum Become a Smarter and Greater Leader Area9 Lyceum Chart Learning Solutions copy

Critical Thinking

  • Introduction to Critical Thinking: Understand the benefits of critical thinking, know the hazards of non-critical thinking, define critical thinking, evaluate three levels of thinkers, and apply 10 strategies for critical thinking
  • Managing Deceptions and Fallacies: Know the influencers battling for control of your mind, avoid emotional and rational fallacies, identify traits and costs of the undisciplined mind, and become a fair-minded, disciplined thinker
  • Persuasive Arguments: Know about arguments used by persuasive critical thinkers, apply the four stages of persuasive arguments, and implement steps for recognizing and evaluating persuasive arguments
  • Checklists for Rational Decision-Making: Understand how rational decision-making improves the quality of life, know two types of decisions, identify qualities of rational decision-makers, apply a checklist for rational thinking using the standards of intellectual thinking, and a implement a checklist using the elements of reasoning
  • Optimal Understanding: Explanations Know the difference between arguments and explanations, apply four steps to optimal understanding through developing and evaluating explanations, and develop optimal understanding from organized inquiry

RESPONSIBLE INITIATIVE Adaptive Leadership Development Curriculum Become a Smarter and Greater Leader Area9 Lyceum Chart Learning Solutions copy

Responsible Initiative

  • Personal Leadership: Identify opportunities to lead a shared vision, implement the four stages of personal leadership vision, and get unstuck
  • Initiative for Responsible Results: Know the importance of taking responsible initiative, adopt five criteria for evaluating your initiative’s worth, achieve balanced flexibility, follow the initiative cycle, apply personal attributes for responsible initiative, and implement ways to go above and beyond
  • Achieving Results with Others: Apply the benefits of synergy, work effectively in a team, implement six guidelines for getting others to Help you, become an effective team member, know how to manage up, and hold others accountable for results
  • Personal Accountability: Know the definition of personal accountability, apply the ultimate benefit of accountability, and implement the four stages of the Victim Cycle, the Victor Cycle, and the Personal Accountability cycle
  • Overcoming Workplace Barriers: Apply 13 strategies for overcoming internal and external barriers to achievement, implement tactics for dealing with soft and hardball office politics or games, and employ nine ways to create positive game plans for career success

REWARDS AND RECOGNITION Adaptive Leadership Development Curriculum Become a Smarter and Greater Leader Area9 Lyceum Chart Learning Solutions copy

Rewards and Recognition

  • Giving Rewards and Recognition: Know the single greatest motivator for high-performance, understand the difference between rewards and recognition, their importance in the workplace, create a peer-to- peer recognition culture, and give formal and informal rewards and recognition
  • Self-Appreciation: Understand the benefits of self-appreciation for reclaiming happiness, apply 18 tried- and-true methods for building a rewarding, bountiful life
  • Appreciative Inquiry: Identify a process that enables faster, positive change, understand the core principles of appreciative inquiry, apply a five-stage model of appreciative inquiry, and identify conditions necessary for success using appreciative inquiry
  • Customer Appreciation: Understand the importance of a customer appreciation programs, apply strategies for showing customer appreciation, and write customer appreciation letters
  • Empowered Compliments: Understand the power of compliments to transform your world, give empowered compliments, know how to receive a compliment, apply steps to create an Empowered Compliment Day, and write an empowered Thank- You note

 CONFIRMING and CLOSING SALES Adaptive Leadership Development Curriculum Chart Learning Solutions Area9 Lyceum

Closing and Confirming Sales

  • Psychology of Confirming Sales: Understand the definition of selling and objections, know the origins of objections, dispel four common myths of objections, manage the “Three D’s” of objections--doubt, disruption and decisions, understand the role of values in selling, and implement five psychological strategies for resolving concerns.
  • How to Ask for the Business: Understand key concepts in asking for the business, implement ten proven methods and scripts for confirming more sales, and test your comprehension of confirming approaches
  • Increasing Closing Ratios: Understand the power of knowing your closing ratios, apply eight types of closing ratios to improve sales results, know how to calculate your closing ratios, implement 10 strategies for increasing your closing ratios, and examine weak links in your sales process
  • Confirming Different Buyer Styles: Understand the four different buying styles, describe how to identify and find the different styles, understand the effects of stress on buying style decisions, apply strategies for selling to each style, test your understanding of buyer styles, describe the buyer style matrix to develop behavioral flexibility and confirm more sales
  • Getting to Yes: Know the ABC’s of confirming business, understand the difference between nature and nurture when selling, employ an equipment checklist for getting to yes, know how to identify buying signals, implement seven strategies for getting to yes, apply the “Pyramid to Yes” to stack more yeses, and test your knowledge in two sales scenarios.

SERVICE ATTITUDE Adaptive Leadership Development Curriculum Chart Learning Solutions Area9 Lyceum

SERVICE ATTITUDE

  • Positive Attitude: Understand attitude success statistics for customer service work, evaluate your suitability in five areas for becoming an effective service provider, know seven personal benefits of maintaining a positive attitude, and apply 17 techniques for maintaining a positive, professional attitude
  • Character and Integrity: Understand the qualities and characteristics of good service character, know the definition of integrity and honesty, and apply six strategies to cultivate exceptional service character
  • Service Mistakes: Apply eight tips for working through service mistakes, avoid 10 service mistakes to maintain customer loyalty, and know the five service mistakes organizations should avoid
  • EqualRespect: Understand what respect "is" and "isn't," know the importance of showing respect, and implement 10 ways to show equal respect with all customers
  • Service Resiliency: Know the characteristics of service resiliency, assess your own resiliency, and apply nine R.E.S.I.L.I.E.N.T. strategies for remaining strong in difficult customer service situations

STRESS MANAGEMENT Adaptive Leadership Development Curriculum Chart Learning Solutions Area9 Lyceum

Stress management 

  • Stress for Success: Know the definition of stress, understand the positive and negative influences of stress, recognize the effects of long-term unresolved stress, pinpoint common causes of work distress, identify individuals with the highest risk of distress, understand the long-term effects of stress, know the physical, emotional, and structural symptoms of stress, identify typical unhealthy coping strategies of dealing with stress, and implement seven strategies that turn stress into an energy for success
  • Stress Management Techniques: Understand the three legs of stress management, know the vicious cycle of stress, apply seven techniques for managing mental stress, employ seven ways to reduce chemical stress, implement four ways to reduce structural stress, and employ strategies to avoid the accumulative effects of stress through balance
  • Resiliency: Identify qualities of resilient people, apply ten characteristics of emotional resilience, implement five techniques for building resiliency at home and/or in the workplace, and employ answers to nine questions about increasing resilience as a way of life
  • Balancing Home and Career: Understand the challenges of work-life balance, apply ten suggestions for balancing home and career, and implement strategies for balancing the eight areas of a well-balanced life
  • Preventing Job Burnout: Understand the definition, symptoms, causes, and risk factors of job burnout, apply 14 ways to prevent or eliminate job burnout, employ the relaxation response for stress reduction, and apply five ways to support your immunity and well-being